FZ-G1 Battery Recall Information

 

This is an overview, please click HERE for the full recall notice (opens in new window/tab),

including detailed instructions on how to identify units/batteries included in this recall.

 

As a result of Panasonic’s ongoing commitment to improving our products and services, we recently identified an issue involving the Panasonic Toughpad FZ-G1 tablet incorporating battery packs that are specified below. 

The root cause of this issue is contamination inside the battery cells. When batteries covered under this recall notice are used in environments with wide temperature variation, a short circuit can occur inside the cell that can cause overheating and ignition.

 

Affected products:

Tablet-PC 

  • FZ-G1A series
  • FZ-G1B series
  • FZ-G1C series
  • FZ-G1F series
  • FZ-G1J series
  • FZ-G1K series
  • FZ-G1L series
  • FZ-G1M series
  • FZ-G1N series

 Any of the FZ-G1 units containing one of the following battery packs:

Battery Packs

  • FZ-VZSU84U
  • FZ-VZSU89U
  • FZ-VZSU96U

 

IF YOU HAVE ONE OF THE FZ-G1 TABLETS IMPACTED BY THIS RECALL, YOU SHOULD IMMEDIATELY TAKE THE FOLLOWING STEPS:

 

Step 1:

Please contact Panasonic as listed below to obtain a replacement battery. Replacement batteries will start to ship June 1st 2017.

 

Step 2:

New firmware is available. This firmware will employ new battery charge controls. The new firmware will employ 3 control mechanisms that control the charging of the battery.

Any one of the controls can disable the battery charging process to minimize the risk of overheating and ignition.

 

If you purchased a Panasonic FZ-G1 tablet in the United States with the following model numbers (FZ-G1A, FZ-G1B, FZ-G1C, FZ-G1F, FZ-G1J, FZ-G1K, FZ-G1L, FZ-G1M, FZ-G1N) in conjunction with the FZ-VZSU84U/ FZ-VZSU89U/ FZ-VZSU96U battery pack, please contact us immediately to receive a new battery & firmware. You may contact us through one of the following methods: