Panasonic Warranty
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PANASONIC Warranty Comparison Table |
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Warranty Deliverable |
Standard Warranty |
Extended Warranty |
Protection Plus |
Ultimate Care |
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Warranty Term Options |
3 Years |
4th / 5th |
1-5 Years |
1-5 Years |
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24 x 7 x 365 US Domestic Help Desk |
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2 Day Average Repair TAT (Turn Around Time) |
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Overnight shipping included to and from repair center |
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Parts and labor included |
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Global standard warranty coverage |
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Priority Exchange service for user replaceable parts. (HDD, Battery, AC Adapter) |
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1 Year Battery Warranty |
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WWAN Module covered for term |
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HDD / SSD Drive covered for term |
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AC Power adapter covered for term |
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Original Panasonic Memory covered for term |
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Normal or Backlit Keyboard covered for term |
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Other integrated options (DVD, GPS, Pass through cabling, Camera, WiFi / Bluetooth radio, card reader, Smartcard reader, Fingerprint reader, Barcode scanners) covered for term. |
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Long term warranty (over 3 years) |
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Accidental damage coverage Plus*1) |
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Cosmetic damage coverage |
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Ultimate Accidental damage coverage *2) |
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Up to 1% of deployment covered for theft, loss, fire, Acts of God and intentional damage |
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SLA with financial restitution available for Annual Hardware Failure Rate, TAT, DOA, and Help Desk Hold Time |
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No out of warranty billing |
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No international VAT or customs fees for warranty transportation. |
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On-site Warranty can be sold alone for just On-site standard manufacturers warranty, or can be sold in conjunction with an enhanced warranty like ProPlus or Ultimate Care. Both on-site and Ultimate care waranty sku’s would be sold to provide On-site Ultimate Care.
Global Warranty Uplift Is sold in ADDITION to one of the other styles of warranty. Both Ultimate Care and Global Warrany Uplift would be sold to deliver Ultimate Care coverage on a global basis with guarenteed SLA’s. (*3, *4)
*1) one major part failure per year (keyboard, motherboard, LCD, HD/SSD)
*2) Unlimited parts and labor for accidental damage
*3) Global region determines repair turnaround time.
*4) Priority exchange dependent on regional policy.